Topic 5: Exam Pool E (NEW)
After a heavily used color laser printer was serviced to remove excessive dust, the image quality decreased. Which of the following should a technician most likely check on the printer?
A. Toner
B. Calibration
C. Fuser
D. Drum
Explanation: If a color laser printer's image quality decreases after being serviced for dust removal, it's likely that the servicing process affected the printer's calibration. Calibration ensures that color reproduction is accurate, and if disturbed, can lead to a decrease in image quality. It's important to check and recalibrate the printer to restore its ability to accurately reproduce colors and maintain high image quality.
References:
✑ CompTIA A+ Core 1 (220-1101) Exam Objectives, particularly the sections dealing with printer maintenance, troubleshooting, and the importance of calibration in maintaining image quality in laser printers.
✑ Knowledge of printer maintenance procedures and their impact on printer performance, with a focus on how calibration affects color accuracy and overall image quality.
Recently, an organization received a number of spam emails that passed through the spam gateway. The emails contained generally the same information, but the sending domains were different. Which of the following solutions would BEST help mitigate the issue?
A. Updating the keyword filtering
B. Editing the sender policy framework
C. Contacting the gateway vendor
D. Verifying DMARC is enabled
Explanation: DMARC (Domain-based Message Authentication, Reporting and Conformance) is an email authentication protocol. It is designed to give email domain owners the ability to protect their domain from unauthorized use, commonly known as email spoofing.
After replacing a hot-swappable hard drive in a RAID 5 array, a technician notices decreased disk performance for approximately 12 hours. Which of the following is the most likely cause of the performance issue?
A. Losing a drive caused data loss.
B. Data is being written to the new drive.
C. The array is repairing corrupt data sectors.
D. Another drive has gone offline.
Explanation: After replacing a hot-swappable hard drive in a RAID 5 array, the array must rebuild the data onto the new drive. This process involves reading data from the remaining drives and writing it to the new drive to restore full redundancy. The performance decrease is due to the intensive read and write operations necessary to rebuild the RAID array, which can take several hours depending on the size of the drives and the amount of data.
While using a popular videoconferencing program, the user selects a webcam, but the software is unable to open the webcam. The webcam was working the previous day. Which of the following should be done to address this issue?
A. Close other video software and retry
B. Adjust the conference software to a compatible resolution
C. Switch the video from the webcam to "conference" mode
D. Reseat or replace the webcam
Explanation: One possible solution to address the issue of a webcam not working with a videoconferencing program is to close other video software and retry (option A). It’s possible that another video software program is currently using the webcam and preventing the videoconferencing program from accessing it. By closing any other video software that may be running on the computer, the user can ensure that the webcam is available for use by the videoconferencing program.
A technician is troubleshooting a wireless network issue that is intermittently affecting two users. Which of the following is the most likely cause of the issue?
A. Incorrect SSID
B. Offline DHCP server
C. Corrupted router firmware
D. Duplicate IP addresses
Explanation: When two devices on the same network are assigned the same IP address, it can lead to intermittent connectivity issues as the network switches between the two devices. This situation, known as an IP address conflict, can disrupt the normal operation of the network, leading to connectivity problems that appear sporadic or intermittent. Resolving duplicate IP addresses typically involves ensuring DHCP is correctly configured or manually setting unique static IP addresses for devices prone to conflicts.
A technician installed new firmware on the company's laser printers and has since been receiving multiple calls that information is garbled and looks like code. Only printers with the new firmware are having this issue. Which of the following steps should the technician complete NEXT?
A. Change the language settings on the printers
B. Reboot all the machines having the issues
C. Reboot all the printers
D. Install an updated printer driver on the print server
Explanation: The MOST efficient next step the technician should complete is to install an updated printer driver on the print server12. The issue of information being garbled and looking like code could be related to a compatibility issue with the new firmware and the existing printer driver1. The printer driver is responsible for converting the print job data into a format that the printer can understand and print2.
While troubleshooting a user's smartphone issue, a technician notices that the display is visible but extremely hard to see. Which of the following is the most likely issue?
A. Inverter
B. LCD glass
C. IPS panel
D. Digitizer
Explanation: An inverter failure commonly causes dim screens as it fails to power the backlight, which is crucial for visibility. The LCD glass, IPS panel, and digitizer relate to touch and image display, not brightness. According to CompTIA A+ Core 1 objectives, understanding mobile device display issues, including inverter-related problems, is essential for effective troubleshooting.
A technician is upgrading a faulty motherboard that was ordered by an end user for an old, high-end desktop computer. However, the technician is unable to install the CPU into the socket. Upon closer inspection, the technician notices the pins on the CPU do not line up with the socket. Which of the following would be the best course of action for the technician to take NEXT?
A. Try to set as many pins as possible.
B. Install an adaptor to create a universal socket
C. Verify the socket type and manufacturer
D. Find a compatible motherboard for the CPU
Explanation: In this situation, the best course of action for the technician to take NEXT would be C. Verify the socket type and manufacturer. If the pins on the CPU do not line up with the socket on the motherboard, it is likely that there is a compatibility issue between the two components. The technician should verify that the socket type and manufacturer of the motherboard match those of the CPU to ensure that they are compatible.
A company needs to print several copies of a multipage document with the least consumption of resources possible. Which of the following settings will best accomplish this task?
A. Duplex
B. Orientation
C. Tray settings
D. Quality
Explanation: Using the duplex setting allows the printer to print on both sides of the paper, effectively reducing paper usage by half for multipage documents. This option is ideal for conserving resources in a high-volume environment. According to the CompTIA A+ Core 1 objectives, duplexing is a standard function in multifunction devices, helping reduce paper usage and optimize printing efficiency. This method not only lowers costs but is also environmentally beneficial. Other options like "Orientation" only affect page layout, "Tray settings" adjust paper source without conserving resources, and "Quality" affects print resolution but not resource consumption.
A Microsoft Windows user is preparing to work in another country and needs to comply with corporate policy for data protection when copying files to portable media. Which of the following solutions would MOST likely satisfy this requirement?
A. A USB 3.1 flash drive with BitLocker to Go installed
B. An SD memory card with NTFS
C. An xD memory card with ext3
D. A portable hard drive with FAT32
Explanation: Using a USB 3.1 flash drive with BitLocker to Go installed is the best option for complying with corporate policy for data protection when copying files to portable media. References: CompTIA A+ Certification Exam Guide, Ninth Edition, Chapter 12
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