Topic 1: Exam Pool A
Which of the following is the MOST cost-effective version of Windows 10 that allows remote access through Remote Desktop?
A. Home
B. Pro for Workstations
C. Enterprise
D. Pro
The most cost-effective version of Windows 10 that allows remote access through Remote Desktop is Windows 10 Pro. Windows 10 Pro includes Remote Desktop, which allows users to connect to a remote computer and access its desktop, files, and applications. Windows 10 Home does not include Remote Desktop, while Windows 10 Pro for Workstations and Windows 10 Enterprise are more expensive versions of Windows 10 that include additional features for businesses
A user submits a request to have a graphics application installed on a desktop When the technician attempts to install the application, the installation fails and the error message "Not compatible with OS' is displayed. Which of the following is the most likely reason for this error message?
A. Thegraphics card driver needs to beupdated
B. Theapplication installer is 64-bit.
C. Theinstallation requires administrative rights.
D. Thedisk space is inadequate.
Explanation: The most likely reason for an error message stating "Not compatible with OS" during a software installation is that the installation requires administrative rights. Many software installations, especially those that affect system files or install drivers, require administrative privileges to execute correctly. Without these rights, the installer cannot make the necessary changes to the system, leading to such error messages.
A user clicked a link in an email, and now the cursor is moving around on its own. A technician notices that File Explorer is open and data is being copied from the local drive to an unknown cloud storage location. Which of the following should the technician do first?
A. Investigate the reported symptoms.
B. Run anti-malware software.
C. Educate the user about dangerous links.
D. Quarantine the workstation.
Explanation: When a user's cursor is moving on its own and unauthorized data transfer is occurring, the first step a technician should take is to Quarantine the workstation. This involves isolating the affected system from the network to prevent the spread of malware or unauthorized access to other parts of the network. Quarantining helps in containing the threat and provides a safe environment to investigate and remediate the issue without risking further contamination or data loss.
A change advisory board just approved a change request. Which of the following is the MOST likely next step in the change process?
A. End user acceptance
B. Perform risk analysis
C. Communicate to stakeholders
D. Sandbox testing
Explanation:
The risk analysis should be performed before it's taken to the board. The step after the
board approves the change is End User Agreement.
An administrator needs to back up the following components of a single workstation:
•The installation of the operating system
•Applications
•User profiles
•System settings
Which of the following backup methods can the administrator use to ensure the workstation is properly backed up?
A. Differential
B. Image
C. Synthetic
D. Archive
Explanation: An image backup captures a complete snapshot of the entire system at a specific point in time, including the operating system, installed applications, user profiles, and system settings. This method is most suitable for backing up the components listed in the question because it ensures that every aspect of the workstation, from the core OS to individual user settings, is preserved and can be restored in its entirety. This is crucial for quickly recovering a system to a fully operational state after a failure or when migrating to new hardware. Other methods like differential, synthetic, and archive backups do not provide the comprehensive one-step restoration capability that an image backup offers for the complete system recovery.
A user calls the help desk to report potential malware on a computer. The anomalous activity began after the user clicked a link to a free gift card in a recent email The technician asks the user to describe any unusual activity, such as slow performance, excessive popups, and browser redirections. Which of the following should the technician do NEXT?
A. Advise the user to run a complete system scan using the OS anti-malware application
B. Guide the user to reboot the machine into safe mode and verify whether the anomalous activities are still present
C. Have the user check for recently installed applications and outline those installed since the link in the email was clicked
D. Instruct the user to disconnect the Ethernet connection to the corporate network
Explanation:
First thing you want to do is quarantine/disconnect the affected system from the network so
whatever malicious software doesn't spread.
A technician needs to configure a computer for a user to work from home so the user can still securely access the user’s shared files and corporate email. Which of the following tools would best accomplish this task*?
A. MSRA
B. FTP
C. RMM
D. VPN
Explanation: A Virtual Private Network (VPN) creates a secure connection over the internet to a network, allowing a user to access shared files and corporate email as if they were directly connected to the network. This makes VPN the best tool for secure remote work access, compared to the other options which do not offer the same level of secure, remote network access.
A technician is asked to resize a partition on the internal storage drive of a computer running macOS. Which of the followings tools should the technician use to accomplish this task?
A. Consoltf
B. Disk Utility
C. Time Machine
D. FileVault
Explanation:
The technician should use Disk Utility to resize a partition on the internal storage drive of a
computer running macOS. Disk Utility is a built-in utility that allows users to manage disks,
partitions, and volumes on a Mac. It can be used to resize, create, and delete partitions, as
well as to format disks and volumes.
A technician needs to strengthen security controls against brute-force attacks. Which of the following options best meets this requirement?
A. Multifactor authentication
B. Encryption
C. Increased password complexity
D. Secure password vault
Explanation: Multifactor authentication (MFA) significantly enhances security by requiring two or more forms of verification before granting access to an account or system. This method is highly effective against brute-force attacks, where attackers attempt to guess a user's password through repeated trials. By implementing MFA, even if a password is compromised, unauthorized access is still prevented without the additional authentication factor(s), such as a code from a smartphone app, a fingerprint, or a physical security token. Multifactor authentication: Provides an additional layer of security beyond just the password, making it much harder for attackers to gain unauthorized access through brute-force methods, as they would need to compromise more than one authentication factor. Encryption (B) is crucial for protecting data at rest and in transit, but it does not directly prevent brute-force login attempts. Increased password complexity (C) can deter brute- force attacks by making passwords harder to guess, but it is not as effective as MFA in preventing access when passwords are compromised. A secure password vault (D) helps users manage and store their passwords securely, which can indirectly contribute to security by allowing users to keep more complex passwords, but it does not directly prevent brute-force attacks on accounts.
A user is unable to use any internet-related functions on a smartphone when it is not connected to Wi-Fi When the smartphone is connected to Wi-Fi the user can browse the internet and send and receive email. The user is also able to send and receive text messages and phone calls when the smartphone is not connected to Wi-Fi. Which of the following is the MOST likely reason the user is unable to use the internet on the smartphone when it is not connected to Wi-Fi?
A. The smartphone's line was not provisioned with a data plan
B. The smartphone's SIM card has failed
C. The smartphone's Bluetooth radio is disabled.
D. The smartphone has too many applications open
Explanation:
The smartphone’s line was not provisioned with a data plan. The user is unable to use any
internet-related functions on the smartphone when it is not connected to Wi-Fi because the
smartphone’s line was not provisioned with a data plan. The user can send and receive text
messages and phone calls when the smartphone is not connected to Wi-Fi because these
functions do not require an internet connection.
Page 23 out of 74 Pages |
Previous |