Topic 6, Exam Pool F
A user receives an error message on a Windows 10 device when trying to access a mapped drive from a Windows XP machine in the office. Other Windows XP devices in the office can access the drive. Which of the following Control Panel utilities should the user select to enable connectivity to the device?
A. Devices and Printers
B. Administrative Tools
C. Network and Sharing Center
D. Programs and Features
Explanation: The Network and Sharing Center in the Control Panel is the central place to manage network connections and settings in Windows. When facing issues with accessing a mapped drive, this utility allows users to review and adjust network settings, making it possible to resolve connectivity problems. It provides options to view network status, set up new connections, change adapter settings, and troubleshoot network problems, which can help in enabling connectivity to the mapped drive on the Windows XP machine.
Which of the following is the MOST basic version of Windows that includes BitLocker?
A. Home
B. pro
C. Enterprise
D. Pro for Workstations
The most basic version of Windows that includes BitLocker is Windows Pro. BitLocker is a feature of Windows Pro that provides full disk encryption for all data on a storage drive [1]. It helps protect data from unauthorized access or theft and can help secure data from malicious attacks. Pro for Workstations includes this feature, as well as other features such as support for up to 6 TB of RAM and ReFS.
An administrator has submitted a change request for an upcoming server deployment. Which of the following must be completed before the change can be approved?
A. Risk analysis
B. Sandbox testing
C. End user acceptance
D. Lessons learned
Explanation:
A risk analysis must be completed before a change request for an upcoming server
deployment can be approved .
Risk analysis is an important step in the change management process because it helps
identify and mitigate potential risks before changes are implemented. Once the risks have
been analyzed and the appropriate measures have been taken to minimize them, the
change can be approved and implemented.
A company using Active Directory wants to change the location of all users' "Documents" to a file server on the network. Which of the following should the company set up to accomplish this task?
A. Security groups
B. Folder redirection
C. Organizational unit structure
D. Access control list
Explanation:
Folder redirection is a feature in Windows that allows administrators to change the default location of certain special folders within the user profile, such as the "Documents" folder, to a different location, typically on a network server. This is commonly used in organizational environments to centralize file storage, simplify backups, and ensure data is stored on network drives with potentially more robust security measures and redundancy.
Folder redirection: By implementing folder redirection through Group Policy in
Active Directory, a company can ensure that all users' "Documents" folders are stored on a specified file server on the network, allowing for centralized management and backup of important user files.
Security groups (A) are used to manage user and computer access to shared resources, but they don't directly enable the relocation of user folders. Organizational unit structure (C) helps in managing and applying policies within Active Directory but is not directly related to the physical location of files. Access control lists (D) are used to define permissions for files and directories, but they do not govern where those files and directories should be located.
A technician is setting up a printer on a Linux workstation. Which of the following commands should the technician use to set the default printer?
A. ipr
B. Ispool
C. Ipstat
D. Ipoptions
Explanation: In Linux, the lp command is used to manage print jobs, including setting the default printer. The lp command allows users to send print jobs to a printer queue, check the status of print jobs, and cancel print jobs, among other functionalities. By using options and parameters with the lp command, a technician can specify a particular printer as the default for future print jobs, ensuring that documents are routed to the correct printer without needing to specify it each time.
A Microsoft Windows PC needs to be set up for a user at a targe corporation. The user will need access to the corporate domain to access email and shared drives. Which of the following versions of Windows would a technician MOST likely deploy for the user?
A. Windows Enterprise Edition
B. Windows Professional Edition
C. Windows Server Standard Edition
D. Windows Home Edition
Explanation:
The Windows Professional Edition is the most likely version that a technician would deploy
for a user at a target corporation. This version of Windows is designed for business use
and provides the necessary features and capabilities that a user would need to access the
corporate domain, such as email and shared drives.
A new service desk is having a difficult time managing the volume of requests. Which of the following is the BEST solution for the department?
A. Implementing a support portal
B. Creating a ticketing system
C. Commissioning an automated callback system
D. Submitting tickets through email
Explanation:
A support portal is an online system that allows customers to access customer service
tools, submit requests and view status updates, as well as access information such as
how-to guides, FAQs, and other self-service resources. This would be the best solution for
the service desk, as it would allow them to easily manage the volume of requests by
allowing customers to submit their own requests and view the status of their requests.
Additionally, the portal would provide customers with self-service resources that can help
them resolve their own issues, reducing the amount of tickets that need to be handled by the service desk.
A customer, whose smartphone's screen was recently repaired, reports that the device has no internet access through Wi-Fi. The device shows that it is connected to Wi-Fi, has an address of 192.168.1.42. and has no subnet mask. Which of the following should the technician check next?
A. Internal antenna connections
B. Static IP settings
C. Airplane mode
D. Digitizer calibration
Explanation:
Given that the smartphone's screen was recently repaired and now experiences issues with Wi-Fi connectivity, despite showing that it is connected to a network, the problem could be related to the internal antenna connections that might have been disturbed or disconnected during the repair process.
Internal Antenna Connections: Smartphones use internal antennas for Wi-Fi and
cellular connections. If these antennas are not properly connected, the device may show as connected to a Wi-Fi network but fail to transmit data effectively, resulting in no internet access.
Checking static IP settings (B) would be relevant if the device were not obtaining an IP address at all, but the device does have an IP address. Airplane mode (C) would prevent the device from connecting to Wi-Fi networks entirely. Digitizer calibration (D) is related to the touchscreen functionality and would not affect Wi-Fi connectivity.
A technician has been unable to remediate a persistent malware infection on a user's workstation. After the technician reinstalled the OS. the malware infection returned later that day. Which of the following is the most likely source?
A. Trojan
B. Boot sector virus
C. Spyware
D. Rootkit
A technician is setting up a network printer for a customer who has a SOHO router. The technician wants to make sure the printer stays connected in the future and is available on all the computers in the house. Which of the following should the technician configure on the printer?
A. DNS settings
B. Static IP
C. WWAN
D. Meteredconnection
Explanation:
Configuring a static IP address for a network printer in a SOHO (Small Office/Home Office) environment ensures that the printer maintains the same IP address over time. This consistency is crucial for networked devices like printers, as computers and other devices rely on this specific address to connect to the printer. If the printer's IP address were to change (as it might with DHCP), devices would no longer be able to communicate with it without reconfiguration.
Static IP: Assigning a static IP address to the printer ensures it always uses the
same IP, making it reliably accessible to all computers in the house regardless of network changes or router reboots.
DNS settings (A) are generally not necessary to configure directly on most network printers unless you're dealing with advanced network configurations or using the printer for scanning to email functions. WWAN (C) stands for Wireless Wide Area Network, which is not typically relevant for a standard network printer setup in a home or small office.
Metered connection (D) is a Windows feature that helps reduce data usage on a connection, it's not relevant to configuring a printer's network settings.
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